This insurance provides coverage for Thailand (not including Pattani, Yala, and Narathiwat)
Our team will send the insurance policy documents along with the COVID-19 certificate of insurance, within 10 minutes after payment has been finalised. Also it is important that your chosen period of coverage matches your length of VISA stay in Thailand.
Contact customer support at [email protected]. A consultant will contact you back within 3 business days (excluding weekends and holidays). The direct phone number is +662-078-5681 (Open Business Hours: Mon-Fri 08:00-17:00 BKK Hours)
The policyholders and/or The Insured person may terminate this Policy by giving written notice to the Company and the Company shall refund premium after deducting the premium for the time the Policy has been in force (As per the short-term premium rate shown in the table of the policy wording).
The policyholders and/or The Insured person may terminate this Policy by giving written notice to the Company and the Company shall refund premium after deducting the premium for the time the Policy has been in force (As per the short-term premium rate shown in the table of the policy wording).
No, the insured cannot renew the policy for an additional period while he or she is in Thailand.
No. Each plan of Luma Thailand Pass has its own policy wording.
In case the insured person is hospitalized during the effective period of the insurance policy and requires continued treatment as an inpatient, the coverage of this Policy shall extend until the insured person is discharged from the hospital or the medical facility.
Yes, please see below for clarification:
a) Please kindly refer to the General Exclusions in Section 3 of the policy document.
b) If the claim is for stolen items then the insured must have reported the theft to the police station within 2 days of the occurrence.
c) If the insured person requires follow-up treatment after the insurance period end, such medical treatment must be given within forty-eight (48) hours upon the insurance period end. The maximum amount under this follow-up to be paid is the actual amount incurred but not exceeding ten (10)% of the sum insured
No, the insured can start the claim process from inside Thailand by providing evidence or documents as specified under insuring agreement to the company.
Claim and Submission of Evidence of Loss or Damage must be submitted within 30 days from the date of event occurring on the insured person.
Policyholders are required to settle payments with medical facilities upon getting treatments, and submit claims for reimbursements. Direct billing services can be operated on a case by case basis when contacting Customer Support prior to getting treatment.
Policies are underwritten by Tune Insurance Thailand
Yes. In-patient room and board must not exceed 10,000 Baht per day. This exclusion does not apply to the medical treatment in Intensive Care Unit (ICU) as per the medical standard.
Yes, but it is not activated until the insured exits Thailand and then returns.
No. Injuries that occur while the insured is driving or passenger on a motorcycle are excluded.
Full medical coverage is preferred. In all cases, the chosen period of coverage should match the applicants’ VISA stay in Thailand. In this case, if a foreigner enters Thailand with a 1-year work permit, he would need to choose 365 days of coverage period with the start date of the policy on the date of entry to Thailand.
You should choose the period of coverage that matches the length of your VISA stay in Thailand. The Royal Thai Embassy or Consulate in your country is unlikely to issue the Certificate of Entry if your travel insurance does not cover the entire period of your stay. Also if your policy expires you will be unable to renew it for an additional period while your stay is in Thailand.
Applicants must be between 1-74 years old:
a. Applicants between 1-18 years old that are applying with parent(s) must have one of the parents’ sign for them.
b. Applicants between 1-18 years old that are applying without parent(s) must have one of the parents stating the reason why the child is applying alone on the application form.
Yes. This product has been filed with the Office of Insurance Commission Thailand (OIC) and meets the new immigration regulation of Thailand such as covering medical expenses due to COVID-19